Refund policy

Coco Creations – Return & Refund Policy
All Sales Are Final
At Coco Creations, we take pride in creating personalized tumblers, mugs, and custom gifts.
Due to the customized nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, unwanted items, or personalization mistakes made by the customer.
Please carefully review all names, photos, spelling, colors, and customization details before placing your order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Customers must provide their order number and clear photos showing the issue.
We will review each claim and determine an appropriate resolution, which may include a replacement or refund.
Order Cancellations
Once production has started on a personalized order, cancellations are not accepted.
Contact Us
If you have questions or concerns about your order, please contact Coco Creations through our website.
Important: This policy does not limit any rights customers may have under applicable consumer protection laws.
Thank you for supporting Coco Creations! We appreciate your business and look forward to creating something special for you.